Communication issues-Secure Home Warranty allegedly promised policyholders access to a 24/7 claims reporting center.Many customers claim they never received their reimbursement. The consumers claim the company told them to hire their own technician and request a reimbursement. Payment delays-Customers allege that on numerous occasions, Secure Home Warranty contacted them after filing a claim to tell them that they couldn’t find a qualified technician to service their repairs.Unexpected fees-Secure Home Warranty customers complained Secure were continuously charged annual fees and service fees even when they hadn’t used their plan or filed a claim.Let’s look at some of the most common complaints against Secure Home Warranty. The former owners of Secure Home Warranty, Elliot Ashkenazie and Alan Maleh, are under investigation by the Pennsylvania Attorney General’s Office for consumer fraud and violations against seniors. The company permanently closed its doors in 2017 after allegedly defrauding its policyholders of thousands of dollars. Secure Home Warranty was a Philadelphia-based home warranty company that opened in 2016 and offered services in 32 states. Another common complaint is their home warranty provider billed an undisclosed cancellation fee. Homeowners claimed their policy instituted an arbitrary coverage limit and had their policies renewed without consent.
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